Terms and Conditions: Luxfit
1. Scope of Work
Luxfit agrees to provide custom cabinetry services, including design, manufacturing, and installation of kitchen and wardrobe units as specified in the approved Final Quotation and Design Plan.
Any changes requested after the signing of the design plan may incur additional material and labor costs.
2. Pricing and Payment Terms
All prices are quoted in Uganda Shillings (UGX) unless otherwise stated.
Luxfit's costs are based on USD and RMB. If the exchange rate moves by more than 2% from the rate used in your quotation, the price is adjusted at each payment according to the payment plan.
Deposit: A non-refundable commitment fee of 10% is required to do the design and 3D rendering.
Progress Payment:
40% is paid before production.
40% is paid before the materials arrive in Uganda for clearance.
Final Balance: The remaining 10% is due immediately upon completion of installation and hand-over.
Validity: Quotations are valid for 14 days due to the fluctuating costs of imported boards and hardware.
Transportation:The transport costs from the shipping yard upto the site are not included if it was not in the customers quotation before.
3. Client Responsibilities (Site Readiness)
To ensure a seamless installation, the client must ensure:
The site is plastered, leveled, and dry (wet walls can cause boards to warp/swell).
Electrical and plumbing points are positioned according to the Luxfit technical drawing before installation begins.
Safe and secure storage is provided for materials delivered to the site.
4. Delivery and Timeline
Production takes about 20–40 days and shipping about 28–40 days, counted from confirmation of your drawings and the production deposit.
Luxfit shall not be held liable for delays caused by "Force Majeure" (e.g., heavy rains, road closures, or supply chain disruptions at the Mombasa port).
5. Warranty
Luxfit provides up to 10 years warranty; the warranty for each order is stated in its contract.
What is covered: manufacturing defects in products supplied by Luxfit, under normal residential use.
What is not covered: misuse; water damage caused by plumbing issues or external leaks; pest damage (for example termites); modifications or repairs made by others; normal wear; appliances supplied by others.
How to make a claim: email info@luxfit.ug with photos of the issue and your contract reference.
6. Ownership and Risk
Title of Goods: All cabinets and hardware remain the legal property of Luxfit until the final balance is paid in full.
Risk: Once materials are delivered to the client’s premises, the risk of loss or accidental damage shifts to the client.
7. Cancellations and Returns
Because these products are custom-made to specific dimensions, orders cannot be canceled once cutting has commenced.
Materials used (Particle board, MDF, HDF) cannot be returned for a refund if the client changes their mind after installation.
8. Governing Law
These terms shall be governed by and construed in accordance with the Laws of the Republic of Uganda. Any disputes shall first be settled through mediation before proceeding to the Courts of Law.